This return and refund policy applies to all orders placed with Hemline North and shipped to the United States, Canada, the United Kingdom, and Australia.
We design our clothing and footwear with everyday wear in mind, and we hope you love every item you receive. If you are not completely satisfied with your purchase, you may return eligible items within 30 calendar days from the delivery date.
To be eligible for return, items must be in new and resellable condition. This means garments should be unworn, unwashed, free from stains, odors, alterations, or damage, and returned with all original tags and labels attached. Footwear must be returned in the original packaging, with clean outsoles, no signs of wear, and without scuffs or dirt.
Certain final-sale, clearance, or limited-edition items may not be eligible for return. These items will be clearly marked on the product page or during checkout.
Before returning any product, you must contact our customer support team to request a return authorization. Please email yasiaakin9764@hotmail.com with your order number, the item(s) you wish to return, and the reason for the return. Once your request is reviewed, we will send you return instructions.
Customers are responsible for covering return shipping costs unless the item arrives damaged, defective, or incorrect due to a fulfillment error. Unauthorized returns may not be processed.
After we receive and inspect your returned items, we will send you a confirmation email. If your return is approved, a refund will be issued to your original payment method. Please allow 5 to 10 business days for the refund to appear in your account, as processing times may vary depending on your payment provider.
If you receive a damaged, defective, or incorrect item, please contact us within 7 days of delivery and include clear photographs of the product, packaging, and shipping label. We will review the case and may offer a replacement, store credit, or full refund based on availability and verification.
Hemline North does not offer direct exchanges. If you need a different size, color, or style, please return the original item for a refund and place a new order.
Support Email: yasiaakin9764@hotmail.com
